How we're improving our ideas forum

We want to start off this post with an apology. We created as a place for admins and managers to submit ideas for new features they’d like to see in our software. Well, we’ll be the first to admit that we haven’t been as responsive as we should have been in that forum — and for that, we are sorry.

There are now well over 450 ideas from admins and managers about features they’d like to see us offer and ways we can build on current offerings. Our team has been taking the time to review every idea that has been submitted and determine when and if it can be added to the app. Moving forward, we’re aiming to respond within 48-72 hours of submission. If we believe we’ll be able to implement the idea, we’ll say that and give a rough estimate as to when.

Here comes the tough part — while we wish we could, we can’t implement every idea that’s submitted. Some ideas that seem simple –a button here, an updated screen there — are deceivingly complex. And our main objective is continue to create innovative software that solves business problems. So while we’ll always try to implement small changes when we can, our priority remains creating features you can use to transform your business.

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That said, this is still a collaborative process. If you don’t like a response we give to your idea, feel free to comment back and further explain why you’d like for it to be implemented. And feel free to encourage others to vote on the idea. We wouldn’t be where we are without you, and want to hear your ideas and work together to create a comprehensive software product that allows you to run your business.

So keep suggesting what you want to see in our Ideas forum, and we’ll respond ASAP. We can’t wait to hear what you think!

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